SHIPPING

At Medal Paw Kennel Systems, we ship to most towns and cities across Canada. There will never be any surprise duty or brokerage fees unless the customer provides misleading information.  In this case, the order may be rejected, or the customer will be informed of additional fees that will first need to be paid before the order is processed.   We want the buying process to be as easy and transparent as possible so please be truthful when supplying information.  

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*We do not ship to Newfoundland and Labrador, Prince Edward Island, New Brunswick, and the Southern Gulf Islands BC.

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*We do not ship to P.O. boxes.

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*We may not be able to ship to all remote/rural locations. You will be notified if we are unable to deliver to your location.

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*Tailgate Unloading is not always available since some orders are slightly too large for the platform used for unloading purposes.  If this is the case with your order, please make sure you have other options you can use to unload.  Medal Paw Kennel Systems is not liable for any damage incurred when using own means for unloading or damage to own equipment or manpower used.

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Order Tracking

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When your order has shipped, you will receive an email shipping confirmation containing a tracking number. The tracking number will allow you to track where your parcel is in the logistics process. Eg. In transit, at destination terminal, ready to be couriered to customer.

You can check the status of your shipment in the following ways:

• Follow the instructions included in your shipping confirmation email to track your order through the carrier's website

• Contact us at 204-371-8765

• E-mail us at medalpawkennels@gmail.com for a status update

If you misplace your shipping confirmation email, please contact us at 204-371-8765 for assistance, or email us at medalpawkennels@gmail.com.

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Arrival:

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Pallets

When your product is ready to be delivered at its final destination a courtesy call will be given by the shipping company. All large products on skids are delivered between 08:00 and 18:00 local time and will be curbside delivery. We do not deliver into the home.

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What if my product is damaged?

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If any damage is found, note the defects on the shippers Bill of Lading before signing. Once the damage has been noted on the 'Bill of Lading' please report the damage within 96 hours.

Please email, medalpawkennels@gmail.com or call us at 204-371-8765. Any damages reported after 96 hours may not be considered and a replacement is at the customers own expense. We may require digital pictures of the damage sent for our records.

To mitigate any potential damage, we inspect all of packages before shipping out to make sure there are no defects. We also package all of our products on a wooden skid, strapped and shrink wrapped.

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